Refund and Cancellation Policies

All sales are final and non-refundable except in the event of a show being cancelled.
Any fees are non-refundable. If refunds apply to any tickets purchased, only the face value of the ticket purchased is refundable, not any fees associated with it.
In the event that a show gets cancelled, customer will automatically get a full refund of the face value of the ticket. If a show gets rescheduled to a new date, customer's original transaction will be applied to the new date. If customer opts to not attend the show at the rescheduled date, customer can ask for a refund. (See contact info at the top or at the bottom of this page)
Refunds must be requested within 14 days of the date change or customer forfeits rights to refund.
Please note that changes on support or opening bands do not qualify for refunds. Only if the headliner changes, customer is entitled to refunds. Otherwise, all sales are final.
For some events, two (or more) of the bands are considered headliners and the description of the event will state that. If so, customer is entitled to refunds when either or all of the headlining acts change or cancel.
Changes about door times or start times for the opening and support bands do not entitle to refunds as long as the start time for the headlining act(s) remains within an hour of the originally scheduled time.
Finally, changes about age restriction only entitle to refunds if the restriction narrows. For example, a show that is originally All Ages and then becomes 21+ entitles the customer to get a refund if that change prohibits the person to attend the show. If a show is originally 21+ and then becomes All Ages, no refund is warranted because the restriction widened.
Customer must contact us within 14 days of the change or customer forfeits rights to refund. (See contact info at the top or at the bottom of this page)
The criteria to apply refund rules when changes to a show have occurred is dependant on when the customer purchased the tickets. If customer purchases tickets to a show after those changes already occurred, no refund is warranted.

Please note that it is the purchaser's sole responsibility to ensure that a show's age restriction (if any) does not prevent customer to attend the show. No refunds are warranted if customer had purchased tickets but customer is not allowed into venue due to customer being underage.
Likewise, customer is responsible for entering the correct information, such as the correct name for the Will Call list. The name on the Will Call list is matched to customer's valid photo ID in order to allow customer to gain entrance.
For instance, if one entered one's first name as one's last name and viceversa and as a result that person's name could not be found on the Will Call list at the door, that would be due to customer's mistake and it would not in any case entitle to refunds.
Lack of proper identification causing customer not to be able to enter venue is also customer's fault and does not entitle to refunds.